Will not power on

Keyboard, Cracked Screen

Camera lens, Keyboard, Battery Hatch

Radio Problems

Unit will not turn on. I have tried multiple batteries and device still won’t come on.

Does not power on

Unit is due for annual calibration.

No Light or Laser Beam Appears when turned on

Needs Re-Calibration

Unit will not stay powered on.

Radio antenna fell out.

Radio antenna fell out. Housing broke.

Data collector keeps having blue screen errors. Have checked the memory using a checking utility and reinstalled the OS. These attempts have not resolved the issue.

Will not power on, screen and controller housing is cracked.

Water damage and will not power on

Radio Antenna Mount

Does not emit laser, needs screws

Does not emit laser

Cracked Screen

Cracked Screen

Green line down screen, scanner emits no laser

I have an R2 with serial #5747S07604 that is not working. I’d like to send it in for troubleshooting. Please assign a ticket and provide an RMA.

AI Case 190227

Internal antenna cable is broken. The internal nut on the antenna mount became loose and caused the antenna to come off with the threaded insert. The cable is no longer attached.

Bottom of tablet portion has popped out

Cracked screen

Cracked on right edge of screen. Touch Screen no longer works.

not responding to touch on bottom left portion of screen

keypad needs replacement, damaged USB port, rear camera lens needs replacement

Service Due code

clean and calibrate

Does not emit light

Can not be detected

Keyboard needs to be replaced

CHECK PEEP SITE ON TOP OF THE GUN

CLEAN, CALIBRATE AND ADJUST OPTICAL PLUMB

I have the R2 Charger Dual Battery Slot with S/N 024701183271780A that won’t take a charge at all. We’ve tried it with multiple power cords and it still won’t light up.

I’d like to return it for troubleshooting, please.

Cracked Screen

Camera Lens

Display Port and USB port

Camera Lens

Will no longer charge batteries

Internal battery is bad

Screen not working

Screen not working

Screen does not work

Screen does not work

Robot was on tripod and blown over in field. Need to make sure everything is still calibrated and operational.

Calibrate and test machine

Cracked screen

Does not charge

Antenna housing is broken.

Will only broadcast on one setting. You are unable to increase the wattage.

Rover heads fails to initialize when used as a base station.

not recognized by OS/asset settings

not recognized by OS/asset settings

Does not emit light

Does not emit light

Screen not powering on

Camera won’t focus / screen flickers

Cracked Screen

Rear lens has a black mark, shows when using camera

Keypad fading, issues holding power

Cracked screen

Speaker sounds like static

Annual checkup and calibration .

Chris Cothran will be familiar with the case. Basically, this R10, when used as a base, on seldom occasion, when used with our R12, seems to cause all but GPS satellites to be dropped when the radio links up.

I have one to return to you for troubleshooting. User says it won’t work anymore.

Serial # is 024701184300120A.

Equipment:
R8-3 Serial #5208482930 firmware 4.84
TSC7 Serial #DAD182500316
Trimble Access 2021.21 (21.20.205)
S5 Serial #37021065

Summary of issues:

Sporadically the camera in the TSC7 will not work. This happens both in Access and from windows.
Get a message about something timed out.

With the R8 I will get a message “receiver is not responding attempting to reconnect”
The receiver has not cut off due to a low battery or a shake that might break the battery connection.
Sometimes I can go a couple of weeks without this happening and sometimes it’s so bad I cannot stay connected long enough to get a measurement.

The S5 has failed to connect a few times over the last 4-5 months, but previously a reboot on it and the TSC7 has got them connected.
The last 4 days I have attempted to use it I have not been able to get a connection at all.
The S5 displays this message: Missing devices: radio,sat_mounted:307ff

The battery tray in the R2 unit has a part that appears to be bent upwards, not allowing us to insert/remove the battery properly. It is as if the screw-on mechanism to secure the R2 unit to the rod was pushed up, thereby lifting a piece inside the battery tray.

Charge port appears damaged. This issue was not noticed initially as we only had small field efforts and the charge was sufficient. However, during recent full day efforts teams noticed it was not keeping a charge. Further investigation revealed the charge port looked damage and the cable was not inserting securely.

Charge port appears damaged. This issue was not noticed initially as we only had small field efforts and the charge was sufficient. However, during recent full day efforts teams noticed it was not keeping a charge. Further investigation revealed the charge port looked damage and the cable was not inserting securely.

Isn’t working.

Handheld unit freezes up and nothing will respond for up to five minutes and then everything is fine. If longer than that we usually restart but try not to as we are not exiting the program/job in the usual manner. Sometimes this helps and sometimes not. Once the unit starts freezing it becomes a pretty frequent occurrence.

The other issue is in terms of accuracy of the point taken. The accuracy shown on the screen is pretty high and fluctuates between 15 m and 5 m. Never gets below 5 m.

Terrasync has been updated and then reinstalled and problems still the same.

CLEAN, CALIBRATE AND ADJUST OPTICAL PLUMB

Unit is due for calibration.

Unit is due for calibration.

The camera is having issues. The crew tried to open the camera and take photos, however, the camera screen display was black.

Also, the screen on the collector is showing signs of delamination. We have another TSC7 that is having the same issues.

not recognized by OS/asset settings

LCD bruising (red and blue spots), barcode scanner doesn’t emit laser

cracked screen, battery latch needs replacement

Radio Antenna Nipple Came Out.

Cracked Screen,

Keyboard, Camera lens, cracked screen

Will not hold adjustment. All loops close at an average of 0.015’/mile. When performing adjustment and reading the R value the value is 0.0004′ off. Attempted to correct this using the screw adjustment and it now reads the R value at 0.0007′ off.

Antenna connection is broken.

Antenna screw fell out

CLEAN, CALIBRATE AND ADJUST OPTICAL PLUMB

CLEAN, CALIBRATE AND ADJUST OPTICAL PLUMB

SD card is not recognized when creating a file and the screen has started fading to black.

Cracked Screen

Does not emit a light

Does not emit a light

Does not emit a light

Cracked screen

Cracked screen

Crack in screen, some buttons not working

Cracked screen

Backing is broken

This GNSS Receiver has been reported to have issues with turning off unexpectedly. It is noticed to be more problematic whenever the unit is sat down or moved around quickly. I am assuming its something to do with the battery housing assembly or battery door.

Will not communicate with application via bluetooth in win10. User dropped last week. Now unit is not working. Deleted Windows Bluetooth and repaired device but will not communicate after connected.

Will not power on. Battery have been swapped.

Cracked screen

Scratched camera lens

Damaged screen

Screen not powering on

Barcode scanner not being read

Cracked screen

Display Port

Cracked Screen, Camera Lens, keyboard,

Camera Lens

Cracked Screen, Keyboard, camera lens

Camera Lens

Past due for calibration, service message pops up when turned on, residuals vary

The center of the antenna port pulled out with the antenna.

needs annual service

Keypad fails to respond on launch. Complete restart seems to fix problem for a few minutes, then either stops working again or will repeat letters when typed. For example, when “GPS1″ is typed in, it will respond with ‘GPPPPPPPPPPP” as if the key is stuck. No knowledge of water damage or fatal drop.

Will not receive light. Some buttons do not work

Antenna connection is broken.

Ports are not working and broken battery Door.

Cracked Screen needs replacing.

Needs overall SW updates and regular maintenance. Also this has issues of touch screen not working at times…. Need to see if this could be adjusted or reset.

COLLECTOR WILL NOT CONNECT TO DATA.
JEFF EMAILED AND SPOKE TO TECH SUPPORT TO TRY TO TROUBLESHOOT. WAS TOLD TO SEND IN.

Unit randomly shuts off.

Recalibrate Equipment and replace the antenna

Camera doesn’t focus.

Calibrate.

Power button not working

Calibrate; Calibration Certificate requested

Cracked Screen, Camera Lens

Wont Charge, Missing front screw, Scanner wont emit light

Keyboard, Battery Hatch, Scanner is not emitting light

Laser shines for only a split second

Does not emit light

Does not emit light

Display Port, USB port, Battery Hatch, Cracked Screen, Camera lens

Display Port

Unit is not charging batteries

DUE FOR SERVICE AND LOSING RADIO LINK

Water damage, battery hatch, display port, cracked screen

Cracked Screen, camera lens, battery hatch

Cracked Screen, Change keyboard, camera lens, display port

Cracked Screen, Camera lens, battery hatch, display port

Camera lens, cracked screen, change keyboard

Cracked Screen, battery hatch

Cracked Screen

I have R2 battery base charger from kit 133 that needs to be checked out. The battery charger stopped working. The serial # is 024701183271771A and P/N 109000.

I’d like to return it for troubleshooting.

The battery charger is not functioning correctly – 1 side flashes red. The serial # is 024701183021050A and P/N 109000.

I’d like to return it for troubleshooting

The battery cover is broken. It does not properly open and close and it may not be properly sealed when it is closed.

We are currently only able to scroll through the menus on the radio. Each button acts as if it is the same button (scroll right). We cannot select any items on the menu and certain options such as baud rate and transmission power are no longer visible.

Cracked Screen, camera lens, missing rear rubber resting piece, Battery latch replacement, scanner is cracked

Cracked Screen, camera lens, missing rear rubber resting piece, Battery latch replacement, scanner is cracked

Cracked Screen, keyboard replacement, scratched camera Lens, battery latch replacement

Keypad replacement

Keypad replacement

Cracked Screen

Keyboard not functional

Cracked Camera Lens

Will not connect to satellites

Could not be detected

Keyboard, Camera lens

Battery Latch, camera lens, cracked case

Camera lens

Camera Lens

Clean and Calibrate

Calibrate; Calibration certificate requested

unit 1: 5703475711, LSU property ID 712792 (easier to find)
when plugging in the charging cable to a wall outlet, the charging light won’t be on. however, internal power setting shows that the device is charging.

Unit 2: 5702475701, LSU property ID 712791
The screen is hard to see especially in the field. I had to view the screen from bottom up angle. I thought that it was the screen protection sheet problem. but it issue doesn’t go away even i peel the screen protector off.
After fixing the screen issue, would you please also help remove the bubble in the screen protector?

For the question about warranty, this device is purchased by our Department of Geography & Anthropology. Please help check the warranty or email me for the request if needed so that I will ask our IT support.
Thanks

It will not power-up past the initial Trimble screen

Both ADL’s are not working please test and repair. I am including all cables and accessories associated with these, please test and repair or discard any that are bad.

Optical plummet unstable, it won’t adjust. Also the instrument needs to be calibrated.

Lost connection in the middle of collecting data. Now it keeps saying its hooked up to an external antennae when its not. We tried hooking up to an external antennae and it still doesn’t work. Also, it has always had a slow delay after typing in the keyboard

Needs yearly cleaning and calibration with certification letter.

Mike Roberts
office 225-926-1620
cell 225-572-0786
Evans-Graves Engineers, Inc.
9029 Jefferson Hwy, Suite 200
Baton Rouge, La. 70809

Needs yearly cleaning and calibration with certification letter.

Mike Roberts
office 225-926-1620
cell 225-572-0786
Evans-Graves Engineers, Inc.
9029 Jefferson Hwy, Suite 200
Baton Rouge, La. 70809

Touch Screen has quit working.

This instrument has been troubleshot by a couple different crews. They were all having issues with taking shots while having a TSC7 connected via bluetooth.

Please calibrate instrument and send calibration certificate.

TIME FOR CALIBRATION AND UPDATES

SCREEN ERROR

BOOT LOADER V19061117
ERROR READING I2C

THEN SCREEN LOCKS UP AT START UP PAGE

Antenna port has come come loose from rover. Sending part that came off of unit with unit.

Possible water damage – screen still works but buttons do not

Data ports are not working.
Need to extract data.

Change Keyboard, Display Port

Display Port, Cracked Screen, Battery Hatch

Display Port

Camera Lens,

Display port, cracked screen

Unit not staying powered on.

Will not charge battery

Internal Radio Broken

The unit intermittently powers off while using. Both batteries are relatively new, and problem has occurred with both batteries.

This unit had a similar problem in 2017. See below for a description of the repair from Kris Comeaux:

“Unit # 5352437933 was impacted and will need to have the battery contacts at the main board realigned + reseat J2 connector at lna board + update o/s and gps firmware + reload TerraSync software”

Unit is due for calibration

Antenna connection is broken.

Will not turn on, Needs refurbished.

Dead Battery

Dead Battery

Keyboard needs replacement, battery hatch needs replacement

Battery hatch needs replacement

Keyboard needs to be replaced

Broken Antenna and Batteries

Antenna connection is loose and needs tightened and secured. This is the 3rd unit we’ve had this issue with. Trimble should have already made efforts to resolve this design problem.

Power button failure. The unit will not power on.

Cant detect simm card

Device won’t turn on

Charger won’t work

Charger won’t work

Base won’t work – no lights even come on

Battery door has been reported broken and completely ripped off. I also noticed that the dust ports are worn and could be changed as well.

This scanner was attached to TSC7 DAD194400103 which recently came back from repair. When we sent out that device we mentioned that the barcode scanner doesn’t work. It came back with this same scanner which is still faulty. It is recognized by the OS but the scan engine does not light up when triggered. We replaced it with a new EM110 module and it lights up fine when triggered.

THERE ARE MULTIPLE POINTS THAT WILL NOT TIGHTEN AND STAY. JUST NEEDS AN OVERALL CHECK. PLEASE GIVE ESTIMATE BEFORE REPAIRS. THANK YOU.

VERTICAL CALIBRATION IS OFF. NEEDS ANUAL CALIBRATION ANYWAY.

not powering on

Not recognized by OS/Asset Settings. A replacement scanner was detected just fine by the same device.

battery latch needs replacement

please remove cracked screen protector too. I left this one on so you could have an example of something we discussed a few months back while on a call with Trimble/NEI about how sometimes the glass screen protectors become very hard to remove, only coming off in small chunks at a time. We will install a new screen protector upon return.

LCD has flickering/visible refresh rate, keypad needs replacement, rear camera lens needs replacement

missing key

LCD does not come on, battery latch needs replacement

Radio communication issues. Possible faulty radio units?
Background – Years ago, one unit (5152479585?) developed comms issues and wouldn’t work as a base station. Now the second unit has also begun having radio failures when being used as a base station.

Radio communication issues. Possible faulty radio units?
Background – Years ago, one unit (5152479585?) developed comms issues and wouldn’t work as a base station. Now the second unit has also begun having radio failures when being used as a base station.

Antenna port is loose

Battery Hatch

cracked screen, battery hatch, display port

Display port, cracked Screen, and camera lens, battery hatch

Cracked Screen

Battery Hatch and camera lens and cracked screen

Battery Hatch and camera lens

Camera Lens and Battery Hatch

yearly calibration and handle repair

In need of general service. Check levels. It seems that it will go out of level as it rotates.

Cracked Screen

Camera lens, Cracked Screen

Change keyboard

Camera lens, Cracked Screen

Camera lens, Change keyboard

Charging Port needs repair

Cracked Screen,

Scanner not being detected

Fix battery latch,

Cracked Screen

Cracked Screen, cracked camera lens

Cracked camera lens

LR receiving light intermittenlty

LR50 will not pick up laser beam

Unit due for annual calibration

Unit due for annual calibration

WHERE THE ANTENNA SCREWS IN, CAME OUT

Cracked Camera lens and cracked screen

Screen Flickers and it does not turn on

Replace camera lens, cracked screen

Keyboard needs replacing, cracked camera lens

Will not connect to wireless network
Warranty work, The unit has not worked properly since we got it back. I have been working with Lane Leblanc regarding this.

KEYBOARD MISSING KEY
BATTERY SLOT #2 DOESNT WORK. WONT CHARGE OR RUN THE COLLECTOR

KEYBOARD MISSING KEY
BATTERY SLOT #2 DOESNT WORK. WONT CHARGE OR RUN THE COLLECTOR

Battery fully charged but not connecting with the unit. Have tried several different batteries, so suspect it is the pins on the unit.

We do have an extended warranty on the unit.

The GPS is not connecting GPS. The port may be malfunctioning on GPS. I cannot transfer files.

cracked screen

will not charge or power on, seems to fry any AC adapter plugged into it

Will not self level.

Top of GPS housing is broken.

Top of GPS housing is broken.

Level bubble and electronic level needs calibration.
Instrument loses connection and then turns itself off.

Crack screen and keypad needs to be replaced

cracked screen, keypad needs replacement, missing rear rubber rest

cracked camera lens, worn keypad, missing rear rubber rest, battery latch worn out

will not charge or power on

Antenna plugin on rover is stripped. Will not screw in.

Replacement of exterior body enclosure due to collector threaded for collector mount insert breaking.

General Service/Inspection. Radio Link loses connection between 300-1000 ft. Tri-level on station are broke or off. The prism diodes are not all the same, may need replacement or repaird.

General servicing/inspection. Radio Link is dropping on distances of 300′-1000′. Charging port needs checked. Overall casing needs repaired. If in stock, replace keyboard as well.

Laser stuck to one side will not adjust

Cracked Screen, Battery Latch, Cracked Camera Lens

Scratched Camera Lens

Scratched Camera lens

Annual service. Broken latch on case.

I have a Trimble R2 battery P/N 92670, MA1808A that won’t charge. I checked the connectors and tried charging it in different bases, but still wouldn’t work. Please submit a ticket to NEI so that I can return it for troubleshooting.

I have six R2 battery chargers that are not illuminating when plugged in. The power box connected on the cords does light up, but none of the indicator lights on the battery carriage come on.
I have kept them plugged in overnight to see if they needed to recharge or reactivate, but still nothing.

I have six R2 battery chargers that are not illuminating when plugged in. The power box connected on the cords does light up, but none of the indicator lights on the battery carriage come on.
I have kept them plugged in overnight to see if they needed to recharge or reactivate, but still nothing.

I have six R2 battery chargers that are not illuminating when plugged in. The power box connected on the cords does light up, but none of the indicator lights on the battery carriage come on.
I have kept them plugged in overnight to see if they needed to recharge or reactivate, but still nothing

I have six R2 battery chargers that are not illuminating when plugged in. The power box connected on the cords does light up, but none of the indicator lights on the battery carriage come on.

I have kept them plugged in overnight to see if they needed to recharge or reactivate, but still nothing.

I have six R2 battery chargers that are not illuminating when plugged in. The power box connected on the cords does light up, but none of the indicator lights on the battery carriage come on.

I have kept them plugged in overnight to see if they needed to recharge or reactivate, but still nothing.

I have six R2 battery chargers that are not illuminating when plugged in. The power box connected on the cords does light up, but none of the indicator lights on the battery carriage come on.
I have kept them plugged in overnight to see if they needed to recharge or reactivate, but still nothing.

I have six R2 battery chargers that are not illuminating when plugged in. The power box connected on the cords does light up, but none of the indicator lights on the battery carriage come on.

I have kept them plugged in overnight to see if they needed to recharge or reactivate, but still nothing.

I have six R2 battery chargers that are not illuminating when plugged in. The power box connected on the cords does light up, but none of the indicator lights on the battery carriage come on.

I have kept them plugged in overnight to see if they needed to recharge or reactivate, but still nothing.

I have six R2 battery chargers that are not illuminating when plugged in. The power box connected on the cords does light up, but none of the indicator lights on the battery carriage come on.

I have kept them plugged in overnight to see if they needed to recharge or reactivate, but still nothing.

I have six R2 battery chargers that are not illuminating when plugged in. The power box connected on the cords does light up, but none of the indicator lights on the battery carriage come on.

I have kept them plugged in overnight to see if they needed to recharge or reactivate, but still nothing.

I have six R2 battery chargers that are not illuminating when plugged in. The power box connected on the cords does light up, but none of the indicator lights on the battery carriage come on.

I have kept them plugged in overnight to see if they needed to recharge or reactivate, but still nothing.

I have six R2 battery chargers that are not illuminating when plugged in. The power box connected on the cords does light up, but none of the indicator lights on the battery carriage come on.

I have kept them plugged in overnight to see if they needed to recharge or reactivate, but still nothing.

plug in for charging battery may be damaged

inconsistent elevation/coordinates for area are shown on GPS

Camera Lens, Battery Hatch, Replace Keyboard

Cracked Camera Lens

Cracked Camera Lens, Replaced Keyboard, replace serial and usb ports

After installing Terrasync, we are still having some issues with our unit Trimble Geo 7x. We would like to send it to you for service. Current issues….
• After reloading Terrasync it only gives an option for one coordinate system
• On the navigation screen it does not indicate arrow, bearing, Northern/Eastern once a target is selected.

Power button missing.

USB/ Serial port need repaired, Change Keypad

Cracked Screen

Bluetooth connectivity seems to have stopped working.

missing key, scratch on camera lens right over sensor

cracked screen, keypad needs replacement, damaged USB port, battery latch could use a replacement

This collector was reported to have progressively worse Bluetooth range issues. It has been reported that the collector cannot go more than 5-10 feet without losing Bluetooth connection from the rover head.

CRACKED SCREEN, MISSING KEY

CRACKED SCREEN, MISSING KEY

Keyboard needs changing, camera lens replaced, battery latch, will not power on

Does not recognize batteries, camera lens cracked and screen needs replaced

Will not charge or power on

Needs annual calibration

Water damage

Cracked body and cracked camera lens, battery latch

Due for calibration

Due for calibration

Two R2 charging bases are not working.
The lights will not illuminate showing that they are working.
The end user tried swapping out power cords to make sure it wasn’t that and the cords did work with different devices, so they’re pretty sure it’s the bases themselves.

They are: S/N 024701185141081A and 024701185141092A

Cracked Camera Lens

Scanner will not work even with a new one

Change keyboard

WE WILL BE SENDING A R8 THAT NEEDS TO BE REPAIRED.

BATTERY CLIP TO HEAD – BATTERIES ARE DYING QUICKLY – NOT SURE IF IT IS THE CONNECTION OR THE BOARD INSIDE.

CHRIS OUR SALESMAN IS AWARE OF THE ISSUE AND SAID THE REPAIR TECHNICAN COULD GET WITH HIM ON ANY QUESTIONS.

THANK YOU IN ADVANCE

The instrument needs to be serviced.

cracked screen

USB port mangled, will not charge, worn keypad

will not detect barcode scanners

1. Would not connect to total station. Did not have a radio option for the total station. Only listed comm ports and bluetooth. Spoke to Robert and he dialed into it and could not do it. He removed Trimble access and reinstalled it and it still would not operate.
2. There is a data SIM card stuck in the SIM card slot. It was too small and the guy dropped it in there and we could not get it out.
3. The box that was made for the collector still allows collector to move around in box. Need some foam pieces added so that it can’t moved around as much.

Power button not working

cracked screen, will not detect scanners, charging port not working

will not detect scanners

cracked screen, missing rear rubber resting piece

Dropped instrument

Prism swap under warranty

Unit was dropped in the water. The unit does turn on but will not connect to the controller.

Unit keeps shutting off randomly and screen goes blank. I have tested multiple batteries and new batteries and this did not help. Also, housing is peeling.

Cracked touch screen and display glass.

Software and system sit in Bootloader mode, then sit on a screen that does not change and then reboots

Software and system sit in Bootloader mode, then sit on a screen that does not change and then reboots

Calibration and Certificate

UNIT BOOTS UP AND CONNECTS TO DC HOWEVER, WHEN YOU GO TO START SURVEY WE GET COMUNICATION ERROR MESSAGE.

ALSO UNABLE TO RESET OR TURN OFF THE UNIT WITH POWER BUTTON

submerged in water.
does not power up.

Screen Cracked, camera lens scratched,

Messed Up corner, Scratched Camera Lens

Scratched Camera Lens

Fell over onto the ground.
Cracked housing. Still powers up.
Needs diagnostics and, if repairable, cleaning and calibration after repair.

Cracked Screen, cracked camera lens

Cracked Screen, Change keyboard, Cracked Camera Lens

Touch Screen is unresponsive. I have performed a soft reset, hard reset, and a factory reset. Screen still remains unresponsive.

Also noticed that when charging the battery, the LED indicator was red instead of orange. I have already ordered a new battery which will arrive tomorrow.

Screen Cracked, camera lens scratched,

Broken screen

Broken screen

calibration

calibration

Camera lens scratched

Scanner not working even with a new one

Scanner does not work

Camera Lens Scratched

C/S THAT THE TOP LEFT CORNER OF COLLECTOR SCREEN HAS BEEN CRACKED.
REMOVED THE GLASS PROTECTOR BUT THE ROCK GOT IT.
PLEASE PUT ON NEW SCREEN PROTECTOR. THANK YOU.

Due for calibration

Due for calibration

Cracked Screen,

Screen Cracked, camera lens scratched,

Camera Lens scratched, Scanner does not work, battery latch is broken

Cracked Screen, corner is cracked as well

Scanner does not work, Change battery Latch

Annual maintenance and service, please check radio connectivity as well.

Also there is a TSC7 clamp in the box, are these repairable? if not please replace.

Initial problem was when creating a new job would get the error “not able to create geodetic data”. Select it and it would close Survey Pro completely.

Talked with Chris Cothran and he suggested downloading and installing geoid. After doing so, data collector will not boot up at all.

Chris has some screen shots and error messages and is aware of problems we are having.

Unit will not bring its residuals down. staying in differential gps at 1.98′ accuracy at its lowest horizontally. worked with it several different ways and still no luck.

Cracked screen, missing keyboard buttons, cracked camera lens

Antenna has come unscrewed at the base of the connection
Receiver resets if bumped just right

Cracked Screen, Keyboard buttons worn down or missing, camera Lens is scratched.

Yearly Calibration and re-certification

Annual calibration and certification.

Stuck in reboot mode, it won’t connect to DC.

1. TerraSync is locking up and not responding to anything. (update firmware and overall check)
2. Change screen (not protector) to remove bubbles and add a new screen protector.

Thank you,
Mike

Will not power on, no radio.
This is a previous piece of equipment that we were given an estimate on.
Please proceed with the repair. I have sent an email to Tommy Nugent in regards to this repair.

When beginning a survey we are unable to get the rover to connect to the base. Our surveyors contacted Kevin Rainey to help them resolve the issue but were not able to do so in the field and he recommend that we sent the units in for repair.

Cracked Screen camera lens bad battery latch

Cracked Screen, camera lens

Cracked Neck, cracked camera lens and cracked screen

Cracked Screen

Camera Lens Cracked

Needs cleaning and calibration. the laser does not line up with the crosshairs.

liquid damage, moisture under camera lens

Does not read SIM card.

Cracked Screen and Camera Lens

Cracked Screen and Camera Lens

Cracked Screen and camera lens

Cracked Screen and Camera Lens

Cracked Screen

Cracked Screen

Service/calibration needed on our total station robotic.

Camera does not work. Display an error message of serious camera error.

Tracks Satellites but accuracy is 80 to 100 feet. Compass does not work. Cannot calibrate position with either method.

Operating system and Terra sync have bee reinstalled.

TOUCH SCREEN QUIT WORKING. LOOKS LIKE THE PIXELS WENT OUT

Dropped on rocks and into the water. Submerged.
Need to see if it can be repaired and have the data extracted.
I need the data asap, please.

This unit has been reported to possibly have a stuck Power Button. The crew described it as “you turn it on and it stays on” Upon testing it at the office. You but the battery in and it automatically turns on and whenever you try to turn it off, it will turn off then immediately turn itself back on.

keypad does not work at all

does not charge, has a defective battery as well

speaker does not work

speaker does not work

The R1 won’t turn on. The green light is on when it’s plugged in but it does nothing else. If I disconnect, I get no lights at all. We tried pressing it all around the button – no go. It stays charging overnight every day and even on the weekends so maybe there’s a battery or switch issue.

bad scan engine (does not emit a light), tried 3 new modules and the device did not recognize any (fresh image)

cracked rear camera lens

will not charge or power on

ON/OFF button sticks.

letter “m” is sensitive to the touch, defective battery, battery latch, scan engine is bad and won’t come on

rear housing needs replacement

cracked screen

cracked screen, rear camera lens needs replacement

Needs Calibration. It fell off the tripod.

Hi:

I spoke with Mike.
We tried to troubleshoot the problem via the phone and it did not work.
The problem is that the unit keeps booting up even after resetting it by removing the batteries and holding the restart key.

Please assist.

Thanks,
Steve Ramroop

cracked screen

rear camera lens needs replacement, also has a defective battery

Can not connect to the radio with data collector, will not transmit when survey is started and I can’t even connect to it with ADL Conf and to reflash the firmware.

I think something may be wrong with the lemo port.

Can not get the radio to recieve and the unit needs new face plate, some buttons do not press anymore.

One of the three leveling “feet” has become loose and is no longer contributing to the proper leveling of the unit.

Please quote repair of this leveling “foot” and a typical re-calibration of the entire unit. If possible, please include an estimated schedule for the repair.

Brand new with radio failure. Unable to connect to radio after more than 200-300 feet from base station.

Needs some TLC. New QWERTY keypad, new outer rubber bumper/gasket. Cleaning etc.
** Prior to repair, please provide an estimate of cost.

Standard clean and calibration etc. Firmware/Software update, diagnostic check etc.
** Crew has stated that the tracker is having some lock issues on a random basis. The field operator has to return to the S6 where they find it ‘locked’ on some random point. They have to adjust/toggle the barrel to wake it back up and then it’ll work fine for a while.

Will not connect to internet via AT&T network. Shows signal bars but says disconnected. SIM card was put into another collector and worked fine. AT&T was contacted and said our service plan was correct.

keypad missing buttons, bottom ports corroded

Calibrate

EM110 BCS
not recognized by OS in asset settings

cracked screen, cracked rear camera lens

broken rear camera lens, barcode scanner not recognized by OS, severe corrosion on bottom ports

Will not transmit over 600-1000 feet. Was sent in February for repairs but has not worked right even after repairs.

Sending in Radio and Y cable which was purchased new when repair was made as requested by Josh Patin.

cracked screen

Bracket mount threaded insert on back of data collector has separated from collector exterior. Have talked with Lane Cook and was told the exterior enclosure would be replaced, as the unit is under warranty.

Bracket mount threaded insert on back of data collector has separated from collector exterior. Have talked with Lane Cook and was told the exterior enclosure would be replaced, as the unit is under warranty.

cracked screen

Check Calibration

bad scan engine (does not emit a light)

worn keys on keypad, rear camera lens needs replacement

does not charge

rear camera lens needs replacement

worn keys on keypad

rear camera does not show up in OS, SIM cards not being recognized (insert SIM)

cracked screen, corrosion in USB port, battery latch needs replacement, rear camera lens needs replacement

cracked screen, cracked/bent housing

cracked screen, cracked rear housing

Performed a factory reset on device a month ago where it resulted with not being able to connect to mobile broadband. No “LTE” or “3-4G” text by the reception symbol. Inserted a new SIM CARD and it appeared to be working two weeks ago.

As of August 23, 2021, it now it refuses to connect at all to mobile broadband once again. Performed numerous troubleshooting steps, still no direct connection. Verizon states that the sim card is pinging or active on their end though.

Touch screen is cracked

bad scan engine

not recognized by OS in asset settings

Verizon WWAN stuck on No Service (verified SIM was active)

USB port repeatedly disconnecting/reconnecting

rear camera lens has crack in it

cracked screen

keypad worn and needs replacement

rear camera lens is hazy and needs replacement

cracked screen

back casing cracked in half

cracked screen, hole in rear casing

antenna came loose internally and battery door is broken

Antenna port connector came off with the antenna. The threaded metal barrel is still screwed onto the antenna and the port on the rover appears to be broken.

Not sure on issue. Needs to be checked and looked over for any issues. Was reported to not be working correctly.

Clean & Calibrate

Has trouble connecting to bluetooth once it gets warm.

Has trouble connecting to bluetooth once it gets warm.

Bad display

Unit is due for Calibration.

Unit is due for Calibration.

Unit is due for Calibration.

Unit is due for Calibration.

Unit is due for Calibration.

Unit is due for calibration

When connecting to the robot through the radio or through the wire it gives an error that there was a problem and that it must be restarted, then after restart, it gives the same error.

Robot was used for monitoring project the last 3 years. Need service/inspection.

Unit powers up to start up screen then shuts down. Will not go any further.