Response to COVID-19: Online Resources, Curbside Dropoff & Pickup Now Available

A MESSAGE TO OUR COMMUNITY

To our NEI Community,

We at NEI are concerned with the Coronavirus (COVID-19), which poses a worldwide health emergency. The health and safety of our employees, customers, partners and the communities we serve is our number one priority.

As the situation continues to evolve, we’re closely following the most up-to-dateguidelines from the Centers for Disease Control and Prevention (CDC) and implementing their recommendations throughout our store and workspaces. Minimizing the spread of germs is one of the most important preventative measures we can take. We’re also actively educating our employees on the preventative measures provided by the CDC. In an effort to reduce direct contact and time-spent in public places, we are now accepting orders over the phone and offering curbside pick-up and drop-off for repairs and orders at our Lafayette store. To take advantage of this service, simply call us to place an order.  We are doing everything we can to keep everyone in the NEI family and surrounding communities as safe and healthy as possible.

Thank you for being part of the NEI Community.

HELPFUL INFORMATION

Connecting Digitally with NEI

As always, you can rely on our website neigps.com for easy, 24×7 access to accounts and orders. Complete transactions without leaving your home or having to call. We encourage you to use these digital tools for non-urgent matters. If you need to speak with a representative, you can call us at 800-949-1446.

All Equipment, Accessories and Field Supplies are in stock and ready for you! Every day needs such as Batteries, Cables, Chargers & Antennas are all online for you to purchase for immediate shipment or local pickup. Please reach out if we can help with anything, no matter how small!

You are also welcome to reach out to us via social media:

Complete Online Repair Order Forms in Advance

As Trimble Platinum Certified Service Technicians for all products, the NEI Service Team is ready to get your equipment fixed and keep you working! We encourage you to submit repair orders online in advance of equipment drop offs. Please access this form HERE.

NEI News & Support Section

If you have not already explored the vast online resources of the NEI News and Support Section, now is the time! The Support section also offers a place where you can ask questions and explore topics for challenges you have encountered or to relay some new information you have learned that may help other Trimble users, go HERE to register today!

Our Social Media also is a good resource for how-to videos and helpful topics.

Every day, we draw inspiration from the men and women we serve and employ. We will all rise to this challenge. We remain steadfast in these uncertain times, focused on helping to ease the hardships you may face.
 
Thank you for trusting NEI. Please be safe.