Answer
The most common problem from firmware failures are
1) Not having the power plugged in
2) Something wrong with your serial port connection settings from the device to the PC
3) Something wrong with the ProSeries reciever
Go to this link and download the release notes and follow the directions for updating the firmware.
If the GPS firmware still fails then something is wrong with the GPS and should be sent in for repair, in which case you will need to create an account and submit a repair order form.
